Policies and Shipping

Credit Cards

Knittins With Kittens accepts MasterCard, Visa, Discover, and American Express, as well as PayPal and Apple Pay.  The proper SSL certificates are maintained, your credit card information is not saved, and I do not have access to your financial data. 

Returns

30 day 100% Satisfaction Guarantee. Your complete satisfaction is important to me. Please contact me as soon as possible with any problem you have with your order. You can email me at lynnerobinson@knittinswithkittens.com or call at 513-260-3887. If we are unable to solve the problem with your order, you may return your merchandise for a full refund (including shipping) anytime within 30 days from the date of purchase. I will provide you with a return address. You must return your purchase to me for a refund unless otherwise stated.

Canceled Orders

Orders that have already been shipped cannot be canceled. Orders can only be canceled within 1 day of order placement.

Shipping

Shipping is charged by weight and distance on all of the materials sold on my website. An average cost for sending a small box with three soaps has been around $5.50.

Local Pick-Ups

If you live in the Cincinnati area and would like to pick up your order, you can designate that at checkout and you will be refunded the shipping charge. You will receive a phone call to set up the pick-up date and time.